Returns & Refund Policy
Last Updated: 12 May 2026
Customer satisfaction is important to BEANDOCK.
Due to the nature of food products, special return conditions apply.
1. Non-Returnable Products
For hygiene and food safety reasons, we cannot accept returns of:
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Opened food products
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Ready-to-eat snacks
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Perishable items
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Products with broken seals
2. Damaged or Incorrect Orders
If your order arrives damaged, incorrect, or unsafe:
Please contact us within 24 hours of delivery with:
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Order number
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Photos of the issue
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Description of the problem
Email: arunbj2002@gmail.com
We may offer:
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Replacement
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Store credit
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Partial or full refund
3. Refund Processing
Approved refunds are usually processed within 5–10 working days.
4. Delivery Issues
Customers are responsible for providing accurate delivery details.
We are not responsible for failed deliveries caused by:
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Incorrect addresses
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Customer absence
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Courier access issues
